Your terms and conditions of use



The general terms and conditions concern the purchase of products, carried out electronically on the website "" , belonging to  Pharmatre S.p.A. with headquarters in  Via Liborio Coccetti, 8 - 06034 Foligno (PG).  The purchase is limited to clients for direct use only and excludes those who wish to sell to third parties.  Each purchase operation is regulated by the legal code  no.185/99 (the activation of the directive  97/7/CE pertaining to consumer protection in dealing with distance selling) and, in regard to the protection and privacy of personal information, is subject to the legislation of  30 June, 2003 n.196 (Consolidation Act on the confidentiality of personal data). 

Agreement with the general conditions of sale  

Upon sending the order electronically, the user unconditionally accepts and is obliged to observe, the general conditions of sale and payment, as agreed with  Pharmatre S.p.A., and outlined below.  The user confirms having read and agreed to the items in accordance with the conditions declared above,  acknowledging that Pharmatre S.p.A. is not subject to any other conditions unless otherwise agreed to in writing

Terms and Conditions of Purchase is an electronic website for the sale of  Eco-Skin Care products based on Extra Virgin Olive Oil, Olive Oil and dietary products characterised by the presence of Olive Oil.  The purchase of products, available as displayed and described  online in the relevant descriptive charts, is carried out by the user, at the price indicated on the site, at the moment of confirmation of the order. Delivery costs, as specified below are extra and are clearly visible at the time of purchase.  Prior to purchase confirmation, the user will be presented with the cost of each single item, the total costs of ordering more products and the relevant delivery costs.  Upon confirmation of the purchase and completion of the transaction, the user will receive an electronic message containing the date, the total sum of the order and details thereof.


Payment for purchases and associated costs are the responsibility of the customer, effective  at the time of confirmation of the order and through the use of a credit card indicated by  Paypal.  We accept Visa, Master Card and American Express. The relevant user data is encrypted and transmitted through the SSL system, (Secure Socket Layer), directly to the Bank’s server and transaction security is then guaranteed according to banking procedures in force.  Orders from outside Italy are to be paid only by credit card. Please note: the account will be debited at the time of placing the order


All products purchased will be delivered by  Pharmatre S.p.A. , to the address provided by the customer and deliveries are made during business hours. The couriers do not make telephone calls advising of precise delivery times nor do they accept requests for deliveries to be made at specific times.  Generally, without obligation on the part of  Pharmatre S.p.A. if the product is available and precluding an Act of God, the merchandise will be delivered by  Pharmatre S.p.A. to the courier, within 48 hours, on the first practicable working day following the receipt of the order.  In reference to delivery times, the following applies: Express Courier (for deliveries only within Italy): 2/3 working days; International Courier: 3-4 working days to major cities of the world. Costs are automatically calculated by the computer program.  The packages are sealed with  Pharmatre S.p.A. adhesive tape and the customer is required to verify that the package is intact and not damaged in any way.  Only after this verification should  the customer accept the delivery, as at this point, no contestation regarding the state of the packaging will be accepted.  However, in the case of a delivery package  not corresponding with the order, the customer must communicate the irregularity to the carrier and send an email through our site.

Guarantees and detective products 

Products purchased through are subject to legislation, as required, under the Law of  2.2.2002 no. 24 (G.U. no. 57, 8.3.2002) governing contracts of sale and guarantees concerning consumer protection, and insofar as contained herein , to the specifics foreseen within the Civil Code. Such guarantees are applied to products whose defects are not recognised at the time of purchase and provided that said product is used correctly for the   purpose for which it was intended and according to the instructions for use as indicated. The guarantee is not applicable in the case of negligence or incorrect use or storage of the product.  The guarantee is personal and as such is applied solely to the original purchaser, and reserved for direct customers, and not for commercial purposes or retail etc.  A written report by the customer, must be attached to the package and returned to  Pharmatre S.p.A.  Pharmatre S.p.A. reserves the right to verify the defect declared by the customer and provide a replacement product only after such verification has taken place. The request will be dealt with only if the returned package contains the following documents: purchase receipt, order number and date and a brief description of the defect.   The delivery costs of the replacement are the responsibility of the customer.  Prior to sending the defective product, the customer must complete the contact form which can be found in the section “Online Customer Service”, and describe the product and its defect. A confirmation email will then be sent, containing the necessary information for making use of the guarantee.  If this procedure is not followed, the time required for providing the replacement could be substantially prolonged.

Right to cancel

Purchases made on the website are governed by Italian law regarding mail-order sales.  In the case of a mistaken order, (I ordered and therefore received a product I don’t want), there are 10 (ten) days from the delivery date in which to exercise your right to cancel: in other words, to return the product. accepts, without hesitation, the return of any product, provided that it is in perfect condition and will refund the entire value, (excluding the costs of packaging and delivery, as foreseen under Italian law).  The package being sent for the refund must be correctly wrapped and must contain a copy of the delivery notice and must be sent to : PHARMATRE S.p.A. Via Liborio Coccetti, 8 – 06034 FOLIGNO (PG) - Italy


Personal data supplied by the customer, both initially and subsequently, is used solely for the purpose of honouring the contract of sale obligation, herein incorporated, as well as fulfilling any consequent obligations imposed by law, regulation or regulatory agreement.  Personal data is only used for promotional or publicity purposes if the customer expressly and pre-emptively consents by clicking the appropriate box in the registration module.  Article no. 7 of the law, which is detailed below, identifies the rights of the customer in relation to treatment of personal information supplied.

Information and Complaints

For any clarification or complaint, can be contacted through the Online Customer Service pages.   

Jurisdiction  and  Governing  Law   

This contract is governed by Italian law. For any dispute regarding its validity, interpretation or execution, the governing authority is the judge in the place of residence of the consumer, if said consumer is located within the state territory.

Art. 7 of the Law. 30 June 2003, no. 196 – Right of access to personal data and other rights.

  • The party concerned has the right to obtain confirmation of the existence of relevant personal data and its communication in intelligible form, even if not yet registered ;
  • The party concerned has the right to obtain information: a) the origin of personal data;  b) the purposes and methods of treatment;  c)  the logic applied in case of treatment with electronic assistance; d) the identity of the owner, of those responsible and the designated representative according to article 5, paragraph 2;  e) subjects or categories of persons to whom personal data may be communicated or made aware of as appointed representative of the state, of managers or delegates;
  • The party concerned has the right to obtain: a) updating, rectification or, when         interested, integration of data;  b) erasure, anonymity or the blocking of data treated in violation of the law, including that which does not need to be kept for the purpose for which it was obtained or subsequently processed;  c) certification that the operations in letters a) and b) have been made known, even  regarding their contents, to those to whom the data were communicated or disseminated,  unless this requirement proves impossible or involves the use of means  clearly disproportionate to the protected right;
  • The party concerned has the right to object, in whole, or in part:  a) for legitimate reasons the processing of personal data, pertinent to  purpose of collection;  b) the processing of personal data for purposes of sending advertising materials or  direct sales or for carrying out market surveys or commercial communication.

Cancellation of orders on the part of reserves the right to annul an order or an article from an order under the following circumstances:

  • Products that cannot be delivered by suppliers.
  • Credit card fraud.
  • Fraud or damage to

Contact us

For questions regarding orders or for information about our products.